AI Customer Care Analyst
Join a forward-thinking company leveraging AI to transform Customer Care π€π¬
As an AI Customer Care Analyst, you will help define high-impact use cases, streamline processes, and ensure AI solutions deliver measurable results while aligning with business needs π
Location: Brussels, Belgium
Employment Type: Full-time / Mission-based
Industry: Customer Care / AI & Technology
Languages: French OR Dutch + English
π― Your Responsibilities
π Conduct workshops to define and prioritize AI use cases
π Define target processes and key performance indicators (KPIs)
π οΈ Collaborate with developers and AI experts to validate specifications
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Ensure functional consistency of the POC and compliance with business requirements
π Write functional documentation and user guides
π Monitor solution performance and continuously evaluate outcomes
π Model customer and agent journeys to optimize AI interventions
π§ Your Profile
π‘ Knowledge of Salesforce Service Cloud and case management processes
π€ Familiarity with Agentforce and Einstein GPT functionalities
π Understanding of data analysis, customer support KPIs, and omnichannel communication flows
π οΈ Ability to formalize user stories, acceptance criteria, and process diagrams
π₯ Strong collaboration skills, working closely with technical and business teams
π«π·π³π± Fluent in French OR Dutch + English
π Whatβs on Offer
πΌ Mission-based opportunity with exposure to AI-driven customer support
π Work in a dynamic, collaborative, and innovative environment
π Gain experience with emerging AI tools and advanced Customer Care solutions
π Opportunity to influence high-impact business processes
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- Department
- Information & Technology
- Role
- Analyst
- Locations
- Brussels
- Employment type
- Contract
- Employment level
- Professionals
About Wibit Consulting & Services (WibitCS)
I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.
π Join Our Network!
Weβre always open to welcoming new talent into our growing community.
π€ Global Partnerships, Strong Workforce
Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients!
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