Service Desk Analyst with Polish
Join a leading Outsourcing & BPO consultancy providing high-quality IT support to global clients ๐
Weโre looking for a Polish-speaking Service Desk Analyst to deliver exceptional IT service and technical support to users. If youโre passionate about technology, problem-solving, and customer care โ this role is your gateway to growth! ๐ปโจ
Location: Budapest, Hungary
Employment Type: Full-time
Work Model: On-site
Industry: Outsourcing / BPO / IT Services
Languages: Polish (C1) + English (B2)
Compensation: Base salary + benefits
๐ฏ Your Responsibilities
๐ฌ Act as the first point of contact for users via phone, chat, email, and self-service portal
๐งพ Log, track, and document incidents and service requests in the ITSM tool
โฑ๏ธ Ensure timely resolution of user issues within defined SLAs
๐ค Collaborate with internal teams to resolve technical problems
๐ Maintain a high level of customer satisfaction and professionalism
๐ Document solutions and contribute to continuous service improvement
๐ง Participate in process optimization initiatives
๐ Manage multiple priorities effectively while meeting KPI targets
๐ง Your Profile
๐ฃ๏ธ Fluent/native in Polish (C1) and proficient in English (B2)
๐ป 1โ3 yearsโ experience in IT Service Desk, Application Support, or Technical Support (L1โL2)
๐ Bachelorโs degree in IT, Computer Science, or related field (or equivalent experience)
โ๏ธ Familiarity with ITSM tools (ServiceNow, BMC Remedy, etc.)
๐ Good understanding of IT concepts โ SDLC, operating systems, databases
๐ผ Experience with SAP or other enterprise applications
๐ ITIL Foundation or similar certification is a plus
๐ก Strong problem-solving, analytical, and communication skills
๐ Customer-focused, proactive, and organized under pressure
๐ Benefits
๐ฅ Comprehensive medical coverage
๐ Access to 5,000+ free courses & certifications on advanced technologies
๐ฐ Attractive salary and allowances based on experience
๐ด 4 weeks of paid vacation annually
๐ Supportive and inclusive work environment with team events & wellness activities
๐ Career development opportunities within a global organization
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- Department
- Information & Technology
- Role
- Service Desk
- Locations
- Budapest
- Employment type
- Full-time
- Employment level
- Professionals
About Wibit Consulting & Services (WibitCS)
I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.
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๐ค Global Partnerships, Strong Workforce
Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients!
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