Service Desk Analyst with Polish
Join a leading Outsourcing & BPO consultancy in Budapest as a Polish-speaking Service Desk Analyst!
In this role, you’ll be the first line of IT support, assisting users via phone, chat, and email while ensuring smooth operations across systems and platforms. This is a great opportunity to grow your IT career in an international, fast-paced environment!
Location: Budapest, Hungary
Employment Type: Full-time (Onsite)
Industry: Outsourcing / BPO / IT Services
Languages: Polish (C1) + English (B2 or higher)
Compensation: Competitive base salary + relocation support
💼 Your Responsibilities
💻 Be the first point of contact for IT-related issues via phone, chat, email, and self-service portal
🧾 Log, track, and resolve incidents and service requests using ITSM tools
⏱️ Ensure timely resolution of issues within SLA targets
🤝 Coordinate with internal teams and resolver groups for escalations
📣 Communicate updates clearly and maintain user satisfaction
🧠 Manage multiple tasks and priorities efficiently
📋 Adhere to company policies, procedures, and quality standards
💡 Participate in process improvement and contribute to service excellence
🧩 Your Profile
🇵🇱 Native/fluent Polish speaker (C1) + good command of English (B2+)
🧑💻 1–3 years of experience in IT Service Desk / Application / Technical Support (L1–L2)
🎓 Bachelor’s in IT, Computer Science, or equivalent experience
⚙️ Familiarity with ITSM tools (ServiceNow, BMC Remedy, HPSM, etc.)
💾 Understanding of SDLC, operating systems, and database basics
🔧 Experience with SAP or enterprise application support
📘 ITIL Foundation or equivalent certification (MCSE is a plus)
💬 Strong communication and problem-solving skills
💪 Customer-focused, organized, and adaptable in a dynamic environment
🌟 What’s in It for You
🏥 Comprehensive medical coverage
✈️ Relocation support (flight & accommodation provided)
🎓 Access to 5,000+ free courses and certifications in advanced technologies
💰 Attractive salary and allowances based on experience
🌴 4 weeks of paid vacation per year
🎉 Dynamic and inclusive work culture with wellness activities and team events
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- Department
- Information & Technology
- Role
- Service Desk
- Locations
- Budapest
- Employment type
- Full-time
- Employment level
- Professionals
About Wibit Consulting & Services (WibitCS)
I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.
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