A leading banking institution in Brussels is seeking an IT Workplace Support Expert to provide second-line technical assistance, optimize digital workplace environments, and deliver premium support to VIP users. This role involves hands-on work with modern Microsoft technologies and offers an opportunity to enhance user experience across the organization.

Location: Luxembourg
Client: Banking Sector
Employment Type: 6-Month Contract (Possible Extension)
Languages: French or Dutch + English
Industry: Banking / IT Support / Technology

✨ Key Responsibilities:

🖥️ Handle incidents related to workplace equipment escalated by the Service Desk (2nd line support)
🤝 Deliver high-quality assistance to VIPs, including department heads and executive committee members
📦 Manage and follow up on IT Service Requests and equipment provisioning for employees
⚙️ Perform software packaging and deployment tasks
☁️ Administer and optimize Microsoft 365 environments (Intune, Teams, Exchange, Entra ID / Azure AD)
📊 Contribute to Digital Employee Experience (DEX) improvement using Nexthink Infinity and propose corrective actions
💡 Participate in the testing, selection, and rollout of new workplace technologies and devices (e.g., MS Teams Rooms)
📈 Help implement operational metrics and monitor service levels
📚 Maintain and share technical knowledge across support teams
🤖 Support process automation initiatives
🔗 Collaborate with third-line support and external vendors when required

🧠 Soft Skills:
💬 Excellent communicator with strong customer service orientation
🧩 Analytical and structured problem solver
🤝 Strong collaborator, able to work effectively in teams
⚡ Adaptable to new technologies and evolving work environments
⏱️ Strong organizational and time management skills

Join a high-performing IT environment where innovation meets service excellence in the heart of Brussels.

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