Our client, a leading Outsourcing & BPO company, is seeking a Dutch-speaking Customer Support Specialist to join their vibrant offices in Valencia. This is a fantastic opportunity for someone with strong communication skills who thrives in a dynamic, multicultural environment and is passionate about delivering exceptional customer experiences.

📍 Location: Valencia, Spain
🕒 Employment type: Full-time
🏢 Industry: Outsourcing / BPO
💰 Compensation: Base salary

✨ What You’ll Do:

📞 Communicate with customers via phone, email, chat, and social media
💬 Showcase empathy and active listening, tailoring each conversation to customer needs
😊 Guide customers with accurate solutions, ensuring satisfaction and smiles
📈 Escalate issues internally and contribute to process improvement
🤝 Collaborate with your team while also working independently
🌟 Maintain high levels of customer satisfaction and retention

✅ What We’re Looking For:
🇳🇱 Native-level Dutch (C2) with fluent English (B2 or higher)
🏨 Experience in hospitality or customer-facing roles is a plus
🗣️ Excellent communication skills with a strong sense of empathy
🎯 Team player with a positive, community-driven mindset
⚡ Flexible, adaptable, and able to work in a fast-paced environment
💻 Tech-savvy, familiar with Google Suite, MS Office, and CRM tools
🙌 Customer-focused with a problem-solving attitude

🌟 What’s on Offer:
💶 Excellent remuneration package based on experience and performance
🩺 Health insurance
🍴 Free lunch provided
🇪🇸 Spanish lessons
💪 Bootcamp sessions twice a week
🍻 Friday drinks and social activities
👥 A dynamic, creative, and friendly team atmosphere
📈 Guidance, training, and tools to achieve your career potential

Join a company where customer experience meets community spirit – and start your journey in sunny Valencia!

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