Join a leading Outsourcing/BPO company in sunny Barcelona as a Dutch-speaking Supervisor! In this role, you'll lead a motivated team, ensure top performance, and maintain excellent client relationships — all while enjoying the vibrant lifestyle of one of Europe’s most exciting cities.

Location: Barcelona, Spain
Employment Type: Full-time
Industry: Outsourcing / BPO
Languages: Dutch (native/fluent) + English (B2+)
Compensation: Base salary + bonuses + benefits

✨ What you’ll do:

💼 Monitor and report on team performance
🗣 Provide regular feedback and motivate the team
📅 Organize weekly meetings and track training needs
🤝 Participate in recruitment with HR
⚖️ Manage disciplinary issues and communicate with management
📊 Collect, analyse, and report performance metrics
📞 Handle escalated customer cases and calls
📝 Keep processes and procedures up to date

💡 What you bring:
🇳🇱 Native/fluent Dutch + strong English skills (B2+)
🖥 Solid IT knowledge (Windows, MS Office, internet configuration)
📈 Business awareness and customer service mindset
🗣 Excellent communication & leadership skills
⚡ Energetic, motivated, and resilient personality

🎁 What’s in it for you:
💰 Competitive salary with bonuses
🌞 Relocation package to Barcelona
🍽 Meal allowance
🌟 Friendly, creative, and supportive work environment
📚 Tools and guidance to reach your full potential

#DutchJobs #BarcelonaJobs #SupervisorRole #WibitCS #Recruitment #CustomerServiceJobs #BPOCareers #WorkAbroad