Join a leading Outsourcing/BPO company in sunny Valencia as a Dutch-speaking Team Leader! You’ll lead, inspire, and develop a team of 30 support professionals while driving performance, fostering growth, and delivering exceptional customer experiences.

📍 Location: Valencia, Spain
🕒 Employment Type: Full-time
🏢 Industry: Outsourcing / BPO
🗣 Languages: Dutch (C2) + English (B2)
💶 Compensation: Excellent salary + benefits

✨ Your role will include:

👥 Leading and mentoring a team of 30 professionals, ensuring top-level performance
📊 Managing KPIs, SLAs, and customer satisfaction targets
🗣 Providing coaching, feedback, and improvement plans
📈 Presenting performance insights to senior management
🎯 Promoting continuous learning and career development
🤝 Building strong relationships with internal teams and partners

✅ What you’ll need:
🇳🇱 Native-level Dutch & fluent English (B2+)
📅 1+ year leading customer support/service teams of similar size
📊 Proven track record managing KPIs & SLAs
💡 Strong leadership, communication, and problem-solving skills
⚡ Proactive, analytical, and adaptable in fast-paced environments
💻 Familiarity with customer service tools and platforms (a plus)

💎 What’s on offer:
💼 Excellent salary package based on experience
🩺 Health insurance
🥗 Free lunch
🗣 Spanish lessons
💪 Bootcamp sessions twice a week
🍹 Friday drinks
🌟 A positive, creative, and supportive work environment

📩 Apply now and take your leadership career to the next level in vibrant Valencia!

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