Technical Customer Support Agent
Join a leading global BPO company and become part of a vibrant, fast-paced support team!
We’re seeking a Technical Customer Support Agent with strong communication skills, a passion for helping others, and the ability to troubleshoot and solve problems in real time. Whether you're based in Sofia or Plovdiv, this hybrid opportunity is ideal for tech-savvy professionals looking to grow their careers!
Location: Sofia OR Plovdiv, Bulgaria
Work model: Hybrid (3 days home, 2 days office/week)
Employment type: Full-time
Industry: Outsourcing / BPO / Customer Support
Languages: English
Compensation: Base salary + performance bonus
🛠️ Responsibilities:
📞 Deliver high-quality service via phone, aligning with company standards
📝 Provide accurate and timely feedback to users post-request
💬 Promote and educate clients on products and services where applicable
💻 Accurately document activities and case notes in internal systems
🧠 Use specialized software to resolve queries and support internal operations
✅ Requirements:
🇬🇧 Proficient in English (spoken and written)
🗣️ Excellent communication and interpersonal skills
💡 Motivated, empathetic, and customer-oriented
🧩 Confident in troubleshooting and tech problem-solving
💻 Comfortable using multiple systems and platforms
📋 Highly organized with strong time management skills
🧑🤝🧑 Team player with collaborative spirit
🔒 Attention to detail, self-discipline, and discretion
🎓 Previous experience in customer service is a plus
🎁 Benefits:
💰 Competitive salary + monthly performance bonus
📚 Paid training: 19 working days (Monday–Friday, 10 AM – 6:30 PM)
🏡 Hybrid model: 2 office days + 3 WFH days/week
🗓️ Flexibility: Choose between 4-day or 5-day work weeks
🍽️ Food vouchers
🚀 Clear path for career growth
🎉 Positive and inclusive team atmosphere
🛠️ Tools, guidance, and mentorship to succeed
🌟 And many more perks!
Ready to boost your tech support career in a hybrid role with amazing flexibility and benefits?
Apply now and be part of a friendly and forward-thinking customer support team!
#CustomerSupport #TechSupport #BPOCareers #SofiaJobs #PlovdivJobs #HybridJobs #EnglishJobs #SupportAgent #WorkInBulgaria #TechCareers
- Department
- Information & Technology
- Role
- Technical Support Agent
- Locations
- Plovdiv, Sofia
- Remote status
- Hybrid
- Employment type
- Full-time
- Employment level
- Professionals
About Wibit Consulting & Services (WibitCS)
I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.
🚀 Join Our Network!
We’re always open to welcoming new talent into our growing community.
🤝 Global Partnerships, Strong Workforce
Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients!
Already working at Wibit Consulting & Services (WibitCS)?
Let’s recruit together and find your next colleague.