Customer Service Representative with Italian
Are you passionate about helping people and solving problems? Join a top global travel & tourism brand in the heart of Lisbon! We’re looking for a Customer Service Representative who speaks Italian fluently and thrives in a fast-paced environment. 🌍✨
Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Fixed-term (6 months) with potential extension or permanent contract
Industry: Outsourcing | BPO | Travel & Tourism
Languages: Italian (C2), English (B2+)
Compensation: Base salary + performance incentives
🎯 What You’ll Be Doing:
📞 Interact with customers via phone, email, live chat & social media
ℹ️ Provide clear, accurate information and support
🛠️ Assist with product/service queries and basic troubleshooting
📝 Document cases and manage your support ticket queue
📈 Escalate complex issues to the appropriate teams
🤝 Collaborate with internal departments for timely resolutions
💡 Share feedback to enhance customer experience
🧩 What We’re Looking For:
🇮🇹 Native/fluent Italian (C2) & solid English skills (B2+)
🗣️ Strong communication abilities across channels
🔍 Previous experience in customer service is a plus
🧠 Fast learner with tech adaptability
🛠️ Able to troubleshoot basic technical issues
🤓 Detail-oriented and highly organized
🚀 Flexible and eager to grow in a dynamic team
🎁 What’s On Offer:
🌟 Be part of a global leader in travel & tourism
💶 Competitive base salary + bonuses
📚 Career development & growth within the BPO industry
👫 Friendly, international team environment
✈️ Travel perks & exclusive discounts
✨ And much more!
Ready to start your journey in sunny Lisbon? Apply now and bring your Italian talent to a team that values your voice!
#ItalianJobs #CustomerSupport #LisbonJobs #BPOCareers #TravelIndustry #MultilingualJobs #NowHiring #WorkInPortugal #CSROpportunity #JoinUs
- Department
- Information & Technology
- Role
- Customer Service
- Locations
- Lisbon
- Employment type
- Full-time
- Employment level
- Professionals
About Wibit Consulting & Services (WibitCS)
I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.
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