Join a top-tier Outsourcing & BPO consultancy in Lisbon and support a growing global brand by delivering high-quality customer support in Polish. This is your chance to work in a dynamic, multicultural environment where accuracy and service excellence are key.

Location: Lisbon, Portugal (option to work remotely)
Employment Type: Full-time
Industry: Outsourcing/BPO
Languages: Polish (C2), English (B2+)
Compensation: Base salary + performance-based package

🎯 Your Responsibilities:

🔐 Handle sensitive and confidential customer information professionally
⏱️ Meet strict deadlines while maintaining quality and efficiency
🧩 Solve problems and provide thoughtful, customer-focused solutions
📊 Keep track of KPIs and help your team achieve service goals
🤝 Collaborate with your team and adapt to changing workloads and order volumes
🎯 Work independently with minimal supervision, delivering accurate and timely results

✅ What You Bring:
🇵🇱 Native/fluent Polish (C2) and fluent English (B2 or higher)
🧠 Strong time management and attention to detail
🔍 Ability to make decisions independently and accurately
🛠️ Proactive problem-solving with a client-first mindset
📈 Enthusiasm for meeting KPIs and performance goals
💻 Familiarity with SAP and back-office tools is a plus (training provided)
🔒 Discretion and comfort working in a highly confidential environment

🎁 What’s Offered:
🕐 Rotating shifts: Monday to Sunday, between 07:00–00:00
🌍 Remote option available from within Portugal
🏆 Competitive salary based on experience and performance
🤝 Positive, inclusive, and multicultural work atmosphere
📚 Ongoing training and career development tools

Ready to take your support skills to the next level in an international setting? Apply now!

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