We’re partnering with a top-tier global travel and expense management company to hire an Italian-speaking B2B Travel Agent. If you have experience with GDS systems and a passion for providing exceptional client support—this is your chance to join a cutting-edge team!

Location: Remote from Portugal or Hybrid in Lisbon (your choice)
Employment Type: Full-time
Industry: Corporate Travel | Expense Management | B2B Services
Languages: Italian (C2) & English (C1+)
Compensation: Base salary

💼 What You’ll Be Doing

✈️ Provide personalized support to business travelers
🆘 Solve platform and travel-related issues, from queries to emergencies
🧠 Stay updated on industry developments and tools
🌐 Build strong relationships across international teams
💬 Share insights with the product and engineering teams for improvements
📊 Consistently meet or exceed KPIs

🎯 What We’re Looking For
🗣️ Native/fluent in Italian, with strong English skills (C1 minimum)
🏨 Experience in customer support roles within travel/hospitality is ideal
💼 Proficiency with GDS platforms (Sabre, Amadeus, Galileo, or Worldspan) is mandatory
📈 Metrics- and performance-driven mindset
✍️ Excellent communication and writing skills
🤝 Team player who values feedback and collaboration
🧰 Comfortable with Gmail, Zendesk, Slack, Salesforce, and internal tools
🕒 Able to work rotating shifts between 07:00–22:00, Monday to Sunday

🎁 What You’ll Get
💸 Competitive salary based on experience and performance
🌍 Remote-first role or hybrid flexibility—your choice
📚 Comprehensive training and ongoing development
🦷 Excellent medical, dental, and vision coverage
👶 Paid parental and bereavement leave
🚍 Subsidized commuter benefits
🧠 Mental health and wellness support
💻 Connectivity stipend for your home office
🎯 A vibrant and collaborative work environment

Apply now and help redefine the future of business travel!

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