Join a globally recognized travel & tourism brand from the comfort of your home in Portugal! 🌍 As an Italian-speaking Customer Service Representative, you’ll be helping customers across various platforms while gaining professional growth in a supportive and international environment. 📞💬

Location: Lisbon, Portugal (Remote)
Employment Type: Fixed-term (6 months) with possible extension or permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: Italian (C2) & English (B2+)
Compensation: Base salary + performance-based incentives

💼 What You’ll Be Doing

📱 Interact with customers through phone, email, live chat, and social media
🎯 Provide clear and accurate responses while following company procedures
💡 Assist with general inquiries, product info, and basic troubleshooting
📝 Log and manage support requests in internal systems
📣 Escalate complex cases to higher-level support if needed
🤝 Collaborate with colleagues and tech teams to ensure issue resolution
📂 Prioritize and organize service tickets effectively
📢 Share ideas to enhance customer support operations

🎯 What We’re Looking For
🗣️ Native or fluent Italian (C2) speaker with good English skills (B2+)
💬 Confident communicator across all channels
🧠 Quick learner with basic tech troubleshooting abilities
⚙️ Capable of adapting to new software tools and systems
🤓 Detail-oriented and highly organized multitasker
🚀 Proactive team player ready to grow in a fast-paced environment

🎁 What You’ll Get
🌟 Work with a globally known travel brand
📈 Competitive salary plus bonuses based on performance
🤝 Supportive, multicultural work culture
🧳 Access to exclusive travel perks and discounts
📚 Opportunities for professional growth within the BPO industry
🎯 And much more!

Take your career on a journey from the comfort of your home — apply today! 🚀💼

#ItalianJobs #RemoteWork #CustomerServiceJobs #LisbonJobs #BPOCareers #WorkFromHome #TravelIndustry #ItalyToPortugal #JobOpportunity #SupportRoles