Customer Service Representative with French
Join a leading global travel & tourism brand and become part of a team that delivers exceptional service experiences across borders! As a French-speaking Customer Service Representative, you will help travelers from around the world get the assistance they need—right from the comfort of your home. 🏡✈️
Location: Lisbon, Portugal (Remote)
Employment Type: Permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: French (C2) & English (B2+)
Compensation: Base salary + performance-based incentives
💼 Responsibilities:
📞 Handle customer interactions across phone, email, chat, and social media
🔍 Provide clear and accurate information aligned with company policies
🛠️ Assist with product/service inquiries and basic troubleshooting
📋 Document interactions and case details thoroughly
🚨 Escalate unresolved or complex issues when needed
🤝 Collaborate with colleagues and tech teams for effective resolutions
🗂️ Manage and prioritize your service ticket queue
💡 Share feedback to help improve internal processes
🎯 Requirements:
✔️ Native/fluent in French (C2), fluent in English (B2+)
✔️ Excellent communication skills across channels
✔️ Basic understanding of customer service practices
✔️ Quick to learn new systems and tools
✔️ Strong problem-solving abilities
✔️ Well-organized, detail-oriented, and multitasker
✔️ Adaptable to a fast-paced support environment
🎁 What’s in it for you:
🌍 Opportunity to work with a global leader in travel
💰 Competitive salary with performance-based bonuses
📈 Career development in the BPO sector
🤝 Friendly and collaborative work culture
🏖️ Access to exclusive travel perks and discounts
💡 And much more!
Ready to launch your international customer support career from home? Apply now and be the voice of a world-class brand! 🌐📞
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- Department
- Information & Technology
- Role
- Customer Service
- Locations
- Lisbon
- Remote status
- Fully Remote
- Employment type
- Full-time
- Employment level
- Professionals
About Wibit Consulting & Services (WibitCS)
I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.
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