Technical Customer Service with Norwegian
Join a leading global travel & tourism brand and help deliver excellent service experiences to customers across the world! As a Norwegian-speaking Customer Service Representative, you’ll be at the heart of providing reliable, professional, and friendly support.
Location: Lisbon, Portugal
Work model: On-site
Employment type: Fixed-term (6 months) with possibility of extension/permanent contract
Industry: Travel & Tourism | Customer Support | BPO
Languages: Norwegian (C2) & English (B2+)
Compensation: Base salary + performance-based incentives
💼 Responsibilities:
📞 Handle customer interactions via phone, email, live chat, and social media
🔍 Provide accurate information and assistance in line with company policies
🛠️ Support users with product/service inquiries and basic technical troubleshooting
📋 Accurately document case details in internal systems
🚨 Escalate unresolved issues to the appropriate teams when needed
🤝 Collaborate with colleagues and technical teams for case resolution
🗂️ Manage your queue of service tickets and prioritize effectively
💡 Share feedback to improve service processes
🎯 Requirements:
✔️ Native/fluent in Norwegian (C2), fluent in English (B2 or higher)
✔️ Excellent communication skills across multiple channels
✔️ Basic understanding of customer service best practices
✔️ Problem-solving mindset and adaptability
✔️ Ability to quickly learn new tools and processes
✔️ Team-oriented with strong attention to detail and task management
✔️ Willing to work in a dynamic, evolving environment
🎁 Offer Includes:
🌍 Work with a leading global brand in the travel industry
💰 Competitive base salary + performance bonuses
📈 Career growth opportunities within the BPO industry
🤝 Supportive and collaborative team culture
✈️ Access to exclusive travel perks and discounts
🎯 And much more!
Excited to support travelers worldwide while growing your international career in sunny Lisbon? Apply now! 🌞
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- Department
- Information & Technology
- Role
- Customer Service
- Locations
- Lisbon
- Employment type
- Full-time
- Employment level
- Professionals
About Wibit Consulting & Services (WibitCS)
I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.
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