Custtomer service with Dutch
Join a leading multinational tech company and support premium members of one of the world's most popular streaming platforms. If you're customer-focused, tech-savvy, and eager to work in sunny Portugal — this is your opportunity! 🌞
Location: Lisbon, Portugal
Work model: On-site
Employment type: Full-time
Industry: Technology | Streaming Services
Languages: Dutch (C1+) & English (B2+)
Compensation: Base salary + bonuses + relocation support
💼 Responsibilities:
📞 Communicate with users via phone, email, and chat
🛠️ Troubleshoot issues and provide clear, helpful solutions
⏱️ Resolve inquiries efficiently within set timelines
🔁 Escalate complex cases when needed to other departments
📋 Document actions and categorize bugs or technical issues
🤝 Collaborate with teammates to ensure customer satisfaction
🧾 Maintain and update relevant administrative forms
🎯 Requirements:
✔️ Native/fluent in Dutch (C1) and fluent in English (B2+)
✔️ Strong written and verbal communication skills
✔️ Ability to simplify complex or technical concepts
✔️ Resilient, solution-oriented, and calm under pressure
✔️ Team player who can also work independently
✔️ No previous contact center experience required
🎁 Offer Includes:
💰 Competitive salary based on experience and performance
🍽️ Meal allowance
🚇 Transportation allowance
🏥 Private health insurance
🎯 Yearly performance bonus
🏠 Relocation support & help finding accommodation
🕐 Rotational shifts from Mon–Sat (between 7AM–8PM)
🤝 A creative, friendly, and multicultural team
📈 Tools and guidance to grow your career
Ready to be the voice behind a world-class streaming experience? 🎧 Apply today and start your Lisbon adventure! 🌍
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- Department
- Information & Technology
- Role
- Customer Service
- Locations
- Lisbon
- Employment type
- Full-time
- Employment level
- Professionals
About Wibit Consulting & Services (WibitCS)
I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.
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