We’re partnering with a global leader in Outsourcing/BPO services, supporting major international brands in delivering world-class customer experiences. Join their vibrant Lisbon team as a Danish-speaking Technical Customer Support and represent a top-tier travel & tourism brand.

📍 Location: Lisbon, Portugal
🏢 Work model: On-site
📑 Employment type: Fixed-term (6 months) with possibility of extension or permanent contract
💼 Industry: Outsourcing / BPO
🗣 Languages: Danish (C2), English (B2)
💰 Compensation: Base salary

🎯 Your mission:

📞 Handle customer inquiries via phone, email, live chat, and social media
📝 Provide accurate and clear responses aligned with company procedures
💡 Assist customers with product, service, and basic technical support queries
📂 Log and manage cases in internal systems with detailed documentation
⏫ Escalate complex issues to the relevant support teams when needed
🤝 Work collaboratively with teammates to ensure efficient problem resolution
📊 Manage and prioritize your service tickets effectively
💬 Share feedback and contribute to continuous improvement initiatives

✅ What you bring:

🗣 Native or fluent Danish (C2) and fluent English (B2)
📱 Excellent communication skills across multiple channels
🧠 Basic knowledge of customer service and ability to follow protocols
🔧 Comfort with handling basic tech issues and learning new systems quickly
🧩 Strong problem-solving and teamwork skills
🗂️ Organized, detail-oriented, and able to multitask
🚀 Willingness to grow in a dynamic, fast-paced environment

🎁 What’s in it for you:

🌍 Work for a global travel & tourism leader
🎯 Competitive base salary + performance-based incentives
📈 Career development opportunities within the BPO sector
💼 Collaborative and supportive work culture
✈️ Access to exclusive travel perks and discounts
✨ And many more exciting benefits!

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