We’re working with a top-tier Outsourcing/BPO consultancy supporting one of the world’s leading travel and tourism brands. Join their team in Lisbon and be part of a dynamic support hub delivering exceptional customer experiences and technical assistance to global clients.

📍 Location: Lisbon, Portugal
🖥 Work model: On-site
📑 Employment type: Fixed-term (6 months) with possibility of extension or permanent contract
💼 Industry: Outsourcing / BPO / Travel & Tourism
🗣 Languages: German (C2), English (B2+)
💰 Compensation: Base salary + performance incentives

🎯 Your mission:

📞 Engage with clients via phone, email, chat, and messaging platforms
💡 Assist with general inquiries, product information, and basic tech troubleshooting
🧩 Follow communication guidelines to ensure brand consistency and service quality
🛠 Escalate complex issues to specialized internal teams as needed
🤝 Collaborate with technical teams to resolve service requests efficiently
🗂 Manage assigned support cases according to team protocols and timelines

✅ What you bring:

🗣 Native or fluent German (C2) and good English (B2+) communication skills
💬 Strong verbal and written communication across multiple digital platforms
🎯 Customer service mindset with the ability to follow structured support processes
🖥 Basic technical knowledge or interest in resolving common tech issues
🚀 Quick learner when it comes to software tools and internal systems
🤝 Team player with a positive attitude and willingness to grow
📋 Well-organized and capable of multitasking in a fast-paced environment
🧠 Adaptable and proactive in an evolving support landscape

🎁 What’s in it for you:

🌍 Work with a globally renowned travel & tourism brand
💰 Competitive base salary + performance-based bonuses
📈 Career development opportunities in the fast-growing BPO sector
👥 Friendly and multicultural work environment
✈️ Access to exclusive travel perks and discounts
🎓 Professional training and onboarding
✨ And much more!

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