Join a dynamic and international team supporting a major global tech player! As a Technical Support Specialist, you’ll be at the forefront of delivering top-tier technical assistance to paying customers around the world. Your role will be essential in resolving issues, improving product experiences, and maintaining customer satisfaction.

📍 Location: Manila
🖥 Work model: Onsite
📑 Employment type: Full-time
💼 Industry: Technology / Customer Support
🗣 Languages: English (fluent) and Chinese.
💰 Compensation: Competitive base salary

✨ What you’ll be doing:

🧑‍💻 Deliver technical support to global clients via hotline, ticket system, and email
🔧 Troubleshoot and resolve post-sales technical issues in a timely, professional manner
📊 Record and analyze recurring problems, and report insights to internal teams
✅ Follow up on internally assigned tasks and ensure full resolution of customer queries

✅ What we’re looking for:

🎓 Bachelor's degree in Networking, Electronics, Communications, Computer Science or similar
🌍 Fluent English (C1+) . Other languages such as Chinese, German, French, or Spanish are a big plus
🤝 Strong communication, customer service orientation, and a collaborative spirit
🛠 Previous experience in technical support, implementation, or testing is preferred
☎️ Experience in IT call center support is an advantage

💡 What’s in it for you:

🚀 Work with a leading global tech brand
🌐 International environment with multicultural teams
🎯 Career development in a fast-growing sector
🧘 Mental health and wellbeing support
🌍 Remote/hybrid flexibility depending on your region

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