Are you fluent in German and ready to kick-start your career in one of Europe’s most vibrant cities? Join a global leader in outsourcing services and represent a major travel brand known for its outstanding customer care. If you're passionate about service, tech-savvy, and eager to grow, this is the opportunity for you!

Location: Lisbon, Portugal (On-site)
Employment Type: Fixed-term (6 months) with potential for extension or permanent hire
Industry: Travel & Tourism / BPO
Languages: German (C2) & English (B2+)
Compensation: Base salary + performance bonuses

💼 What You’ll Do

📞 Engage with customers across phone, email, chat, and social media
💡 Provide product and service information clearly and professionally
🔧 Assist with basic troubleshooting and technical questions
📝 Accurately document customer cases in internal systems
🚀 Escalate complex issues when necessary for resolution
🤝 Collaborate with internal teams to ensure timely support
🎯 Manage service ticket queues and prioritize effectively
💬 Contribute ideas to improve customer service processes

🎯 What We’re Looking For
🗣️ Native/Fluent in German (C2) + Fluent in English (B2+)
📞 1+ year experience in customer service (preferably in tech/travel)
💬 Strong communication skills across all channels
🧠 Able to handle technical issues with a structured approach
💻 Quick learner with new software and systems
👥 Team player with problem-solving mindset
📂 Detail-oriented and able to manage multiple tasks
📆 Willingness to work rotating shifts between 5AM–10PM, Mon–Fri

🎁 What’s on Offer
🌍 Work for a world-renowned travel brand
🎯 Performance-based incentives
🚀 Growth opportunities within a top BPO employer
🤝 Collaborative and international work culture
✈️ Travel discounts and exclusive perks
✨ And more great benefits!

Dreaming of living in Lisbon and helping people while building your career? Apply now and take off with us!

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