Are you fluent in French and ready for a new adventure in Lisbon? Join a global leader in outsourcing services and support a world-renowned travel and tourism brand. If you’re passionate about helping people and thrive in a dynamic, fast-paced environment, this is your opportunity to shine.

Location: Lisbon, Portugal (On-site)
Employment Type: Fixed-term (6 months) with possible extension or permanent contract
Industry: Travel & Tourism / BPO
Languages: French (C2) & English (B2+)
Compensation: Base salary + performance incentives

💼 What You’ll Do

📞 Handle customer queries via phone, email, chat & social media
📝 Provide accurate information and support per company policies
🔧 Assist with basic troubleshooting and service/product guidance
📂 Document case details and escalate unresolved issues
🤝 Collaborate with internal teams to ensure customer satisfaction
🎯 Prioritize tasks and manage personal ticket queues efficiently
💡 Share feedback to help improve service and workflows

🎯 What We’re Looking For
🗣️ Native/Fluent French speaker (C2) + Good English skills (B2+)
📞 At least 1 year of customer service experience
💬 Strong written and verbal communication across all platforms
🖥️ Comfortable with learning new software and basic tech support
🎯 Problem-solving mindset and strong attention to detail
📚 Team player, adaptable, organized, and eager to grow
📆 Willingness to work rotating shifts, Mon–Fri 6AM–10PM

🎁 What’s on Offer
🌍 Work for a top international travel & tourism brand
🎯 Performance-based bonus opportunities
🚀 Career growth in a global BPO setting
🤝 Friendly, multicultural work environment
✈️ Exclusive travel discounts and perks
✨ And much more!

Ready to make your move to sunny Lisbon and build your career with a world-class employer? Apply today!

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