🛠️ Technical Customer Support (Dutch) 🇳🇱

🌍 Now partnering with a leading Outsourcing/BPO consultancy!

📍 Lisbon, Portugal | 🏢 On-site | ⏰ Fixed-term (6 months, extendable/permanent)

Are you a Dutch-speaking problem-solver with a knack for helping customers? 🔧 We're looking for a Technical Customer Support professional to deliver clear, accurate support across multiple channels and help resolve customer concerns with care and efficiency! ✨

📋 Duties & Responsibilities

👉 Handle customer interactions across phone, email, live chat & social media 💬
👉 Provide clear, accurate information following company policies & procedures
👉 Assist with general questions, product/service info, and basic technical support
👉 Respond to incoming requests and accurately document case details
👉 Escalate complex or unresolved issues to appropriate internal teams
👉 Collaborate with colleagues and technical teams to resolve concerns & close cases
👉 Manage a personal queue of service tickets, prioritize tasks, follow supervisor guidance 🎫
👉 Offer feedback to improve service processes and support team knowledge sharing

✅ Requirements

🔹 Native/fluent Dutch (verbal & written), fluent English (B2 minimum)
🔹 Strong verbal & written communication across phone, email, chat, social media
🔹 Basic understanding of customer service principles & standard procedures
🔹 Ability to handle technical inquiries and troubleshoot with guidance
🔹 Ability to quickly learn new software and technologies 💻
🔹 Effective problem-solving skills, collaborative team player
🔹 Organized, detail-oriented, able to manage multiple tasks
🔹 Willingness to learn and adapt in a fast-paced, evolving environment

🎁 Offer

💰 Competitive salary with performance-based incentives
📈 Professional growth opportunities within the BPO industry
🤝 Collaborative and supportive work environment
✈️ Access to exclusive travel perks and discounts
✨ And many more!

📩 Ready to bring your Dutch language skills to a vibrant Lisbon team? Apply now!

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