We are partnering with a leading Outsourcing/BPO consultancy to recruit a Finnish-speaking Customer Service Representative for their team in Lisbon. This is a fantastic opportunity to work with a global travel and tourism brand and help deliver exceptional customer experiences!

Location: Lisbon (on-site)
Employment Type: Fixed-term contract (6 months) – potential for extension or permanent placement
Industry: Outsourcing/BPO
Languages: Finnish (C2) & English (B2+)
Compensation: Base salary

🧾 Key Responsibilities

📱 Manage customer communication via phone, email, live chat, and social media
❓ Provide timely and accurate answers to inquiries regarding products, services, and basic technical issues
📂 Log and maintain case records using internal systems
📈 Escalate complex or unresolved issues to the relevant teams
🤝 Collaborate with colleagues to resolve issues and improve processes
🎯 Manage your ticket queue and follow supervisor instructions effectively

🔍 Requirements
🗣️ Native/Fluent in Finnish (C2) with good English (B2+)
💬 Strong communication skills across platforms
🧩 Basic understanding of customer service principles and troubleshooting
💻 Previous experience with CRM, ticketing, or support systems (preferred)
👥 Team player with excellent organizational and multitasking skills
📚 Willingness to learn, adapt, and grow in a dynamic environment
🕗 Available for rotational shifts (Mon–Fri, between 07:00h–19:00h)

🎁 What’s in It for You
🌍 Work with a renowned travel & tourism brand
📈 Competitive salary and performance incentives
🎓 Professional development within the BPO industry
🤝 Supportive, multicultural work environment
✈️ Access to exclusive travel perks and discounts
🎉 And much more!

Take the next step in your career and bring your Finnish language skills to the heart of Portugal!

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