Join a leading financial services company as a Farsi-speaking Customer Support Agent! If you’re passionate about customer service and looking to grow in a dynamic & international environment, this is the perfect role for you. 🚀

📍 Location: Limassol, Cyprus (Hybrid possible if outside Limassol)
📄 Employment Type: Full-time
💰 Salary: Competitive base salary + benefits
🏦 Industry: Financial Services / Forex

🔹 Key Responsibilities:

✔ Manage company chats, emails, and calls professionally
✔ Identify & assess customer needs to ensure satisfaction
✔ Handle inquiries from new leads & clients via multiple channels
✔ Provide timely support within specified response times
✔ Update CRM systems & maintain accurate records of interactions
✔ Collaborate with other departments for issue resolution
✔ Follow up with clients & schedule callbacks to ensure satisfaction
✔ Work both independently & as part of a team

🔹 Candidate Requirements:

✅ Fluent in Farsi (C1) & English (C1) (both written & spoken)
✅ Proven customer support experience (Forex/Financial Services is a plus)
✅ Strong phone & email communication skills
✅ Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
✅ Ability to work under pressure & meet deadlines
✅ Excellent presentation & problem-solving skills
✅ Flexibility to work rotating shifts (morning/afternoon/night)

🎁 Benefits & Perks:

🌍 Competitive remuneration package based on experience
🏥 Medical Insurance Scheme & Provident Fund
💰 13th Salary
🏋️ In-house fitness room & group classes
🏢 Modern, central office near the highway
🌟 Multinational & friendly work environment
📈 Opportunities for career growth & professional learning

If you have strong customer service skills, a passion for financial services, and are fluent in Farsi & English, we’d love to hear from you! Apply now! 📩🔥

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