In collaboration, we are working with a leading multinational technology BPO business, looking to recruit a Danish-speaking Technical Support Advisor to join their team in Malaga. If you have a passion for IT support, enjoy problem-solving, and want to work in a dynamic, international environment, this role is for you!

📍 Location: Malaga, Spain (On-site)
📁 Employment Type: Full-time

Key Responsibilities:

🔹 Provide 1st level IT support to employees via phone, email, chat, or self-service portal.
🔹 Assist users with system operations and peripheral devices.
🔹 Perform root cause analysis & troubleshooting via phone or remote access.
🔹 Monitor IT requests and issues in the client’s ITSM system, ensuring correct categorization and prioritization.
🔹 Ensure high first-resolution rates using internal knowledge databases.
🔹 Collaborate with 2nd level service teams and external service providers.

Requirements:

✔ Danish proficiency (C1-C2) and advanced English skills (B2-C1).
✔ Experience in 1st or 2nd level IT support, preferably in a large corporate environment.
✔ Strong IT knowledge, including Windows 10, Office 365, and MS Teams.
✔ Experience in troubleshooting hardware/software issues.
✔ Familiarity with ITSM ticketing systems (ServiceNow preferred).
✔ Analytical approach to problem-solving.
✔ Knowledge of ITIL V4 (good to have).
✔ Strong customer service orientation with a structured and reliable work approach.
✔ Eager to learn and develop technical and soft skills.
✔ Motivated and willing to work in a global team.

What’s on Offer?

💰 Competitive salary based on experience and performance.
📚 Fully paid training on the company and project.
🚀 Career development programs, specialized courses, and language classes.
🌟 Dynamic and creative work environment with a supportive and friendly team.
🎯 Opportunities to grow within an international company.
🕒 Work Schedule: Monday to Sunday, 9 AM – 6 PM (39 hours per week).
🏢 Modern office in the heart of Malaga.

This is your chance to kick-start or advance your IT career while working in a thriving international setting. If you're fluent in Danish and have a strong IT support background, apply today! 🚀💻

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