We are collaborating with a technology BPO business to recruit an Italian-speaking Customer Care Specialist for their office in Thessaloniki, Greece.

Position: Customer Care Specialist

Location: Thessaloniki, Greece (Remote)
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities:

• Assist customers of an e-commerce platform using various communication channels (telephone, email, chat).
• Identify and resolve client issues, handle complaints, provide solutions and alternatives, and guide customers within set time limits.
• Check and moderate the quality of platform content.
• Follow protocols, cheat sheets, and guides provided during training to ensure consistency.
• Ensure customer satisfaction and deliver professional support services.
• Recognize when to escalate issues to other departments for resolution.
• Collaborate with other agents or teams to handle complex cases.
• Document actions and resolutions in a CRM system with attention to detail.

Requirements:

• Italian proficiency (C1 level) in both written and spoken communication. Fluent in English (B2 level).
• Accurate, efficient, and respectful communication style.
• Strong problem-solving and critical-thinking abilities.
• Minimum of 1 year of proven customer service experience (email and phone support preferred).
• A calm, resourceful, and stress-resilient personality with adaptability in dynamic situations.
• Social media savvy with familiarity in modern platforms.
• Proficient in PC-based internet and software applications (e.g., Microsoft Office).

Benefits:

• Working schedule: Monday to Friday with a rotating shift between 9 AM–11 PM (8 hours per day).
• Meal vouchers to support daily needs.
• Transportation vouchers for commuting convenience.
• Birthday leave to celebrate your special day.
• Comprehensive life insurance and healthcare coverage.
• Be part of a dynamic, creative team in a positive and friendly work environment.
• Continuous guidance and tools to help you reach your career potential.

Are you ready to join a dynamic team and provide exceptional support for an e-commerce platform? Apply now!
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