🌟 Exciting Opportunity: Russian & Polish-Speaking Customer Support Agent 🌟

Join a leading multinational technology business in the vibrant city of Lisbon, Portugal as a Customer Support Agent. If you're a problem-solver who loves helping others and speaks Russian and Polish, this is your chance to shine!

Position: Customer Support Agent
Location: Lisbon, Portugal
Employment Type: Full-time

🌍 Duties and Responsibilities:

• Customer Interaction: Communicate with clients through various channels (telephone, email, and chat).
• Problem Solving: Identify issues, troubleshoot, and provide effective solutions.
• Customer Satisfaction: Handle complaints, offer alternatives, and ensure positive experiences within set timelines.
• Escalation Management: Determine when to reassign cases to other departments or senior representatives.
• Team Collaboration: Work closely with other specialists to resolve tickets and properly document outcomes.
• Documentation: Maintain accurate records of actions taken, categorize cases, and report bugs for the engineering team.
• Administrative Updates: Keep all job-related administrative forms up-to-date.

💡 What We’re Looking For:

• Language Proficiency:
  • Native/fluent in Russian (C1)—oral and written.
  • Fluent in Polish (B2 level or higher).
• Experience: Previous experience in similar roles, preferably in a contact center environment.
• Technical Skills: Chat experience, fast typing skills, and familiarity with multiple tools.
• Communication: Ability to simplify technical language for non-technical users with excellent verbal and written skills.
• Adaptability: Resourceful, stress-resilient, and capable of staying calm in all situations.
• Time Management: Ability to meet tight deadlines with minimal supervision.
• Team Player: Work independently while contributing positively to the team environment.

💼 What’s on Offer:

• Attractive Compensation: Competitive salary based on experience and performance.
• Work Schedule: Fixed schedule, Monday to Friday (5 days/week).
• Comprehensive Benefits:
  • Private health insurance.
  • Life insurance.
  • Meal allowance.
  • Yearly performance bonus.
• Relocation Assistance: Includes allowance and help in finding accommodation.
• Positive Environment: A creative, dynamic team with a friendly atmosphere.
• Growth Opportunities: Tools and guidance to reach your full potential.

🌟 Relocate to Lisbon & Be Part of a Global Team!
Take the next step in your career with a world-class technology business. Join us in providing outstanding customer support in a fast-paced and rewarding environment.

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