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Wibit Consulting & Services (WibitCS)
Information & Technology · Thessaloniki

Technical Customer Support with German

In Collaboration, We Are Hiring: German-Speaking Technical Customer Support Specialist!

We are excited to announce an opportunity with a top outsourcing/BPO partner that is seeking a German-speaking Technical Customer Support Specialist to join their team in Thessaloniki, Greece. This is a perfect role for a tech-savvy, customer-oriented professional ready to deliver outstanding service in a dynamic environment.

Position: Technical Customer Support
Location: Thessaloniki, Greece
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities

  • Customer Assistance: Engage with users via email, phone, and chat to provide effective solutions and troubleshoot inquiries.
  • Account Analysis: Review and assess user accounts and previous interactions to deliver tailored assistance.
  • Technical Troubleshooting: Resolve issues related to software, hardware, and logistics with confidence.
  • Escalation Management: Identify complex issues requiring escalation and provide clear context to support teams.

Requirements

  • Language Proficiency: Native-level fluency in German, both spoken and written, and C1-level proficiency in English.
  • Relevant Experience: Prior experience in customer-facing roles (B2B or B2C) with multi-channel support expertise.
  • Technical Skills: Basic coding understanding with the ability to interpret code.
  • Communication Excellence: Strong oral and written communication skills with great attention to detail.
  • Availability: Monday to Friday, 09:00 AM - 06:00 PM.

What We Offer

  • Competitive Remuneration: Excellent salary package based on skills, experience, and performance.
  • Collaborative Environment: Work in a supportive, creative team that values positivity and growth.
  • Additional Perks:
    • Referral program
    • Comprehensive relocation support
    • Development tools and guidance for ongoing career growth.

If you’re fluent in German, enjoy solving technical problems, and are ready to contribute to a growing team, we’d love to hear from you. Apply now to join us in creating exceptional customer experiences in Thessaloniki!

Department
Information & Technology
Role
Technical Support Agent
Locations
Thessaloniki
Employment type
Full-time
Employment level
Professionals
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Contact Winston Imanuel CEO & Operations

About Wibit Consulting & Services (WibitCS)

Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience  around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter

In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients!

Founded in 2020
Coworkers 7
Turnover N/A
Information & Technology · Thessaloniki

Technical Customer Support with German

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