We are partnering with a top-tier Outsourcing/BPO consultancy to hire a Czech-speaking Customer Support Specialist to join their remote team in Lisbon. This role is ideal for someone with a detail-oriented mindset and a passion for providing secure and high-quality customer service.

Location: Lisbon (Remote)
Employment Type: Full-time
Industry: Outsourcing/BPO
Languages: Czech (C2) & English (B2+)
Compensation: Base salary

🧾 What You’ll Be Doing

🔐 Handle sensitive and confidential information with care and professionalism
⏱️ Work under pressure while meeting deadlines and maintaining quality
🔎 Ensure attention to detail, understanding that small details matter
🧠 Make autonomous decisions and solve problems independently
🙋 Focus on delivering excellent customer service in every interaction
🤝 Collaborate with the wider team to achieve collective goals
📊 Monitor KPIs and bring a proactive, results-driven mindset
🧩 Manage changing workloads flexibly and efficiently

🔍 What We’re Looking For
🗣️ Native/Fluent Czech speaker with solid English skills (B2+)
🛡️ Ability to work with confidentiality and discretion
🕒 Strong time-management and deadline-driven approach
🔍 High attention to detail and organizational skills
🧠 Ability to work independently and solve problems effectively
📈 Goal-oriented with a drive to exceed performance metrics
🖥️ SAP and back-office experience is a plus (training provided)
🕘 Available for rotating shifts (Mon–Sun, 07:00–00:00)

🎁 What You’ll Get
🌍 Fully remote role based in beautiful Portugal
💼 Competitive salary tailored to your skills and experience
🤝 Positive, diverse, and multicultural team culture
🚀 Tools and support to unlock your full career potential
🎉 A dynamic, creative, and supportive work environment

Take the next step in your career journey and apply today to join a global team committed to excellence!

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