In collaboration, we are excited to partner with a leading multinational BPO company to recruit German-speaking Technical Support Advisors for their innovative team in Barcelona.

Role: Technical Support Advisor
Location: Barcelona, Spain
Work Model: On-site
Employment Type: Full-time

As a Technical Support Advisor, you’ll play a vital role in delivering exceptional 1st level IT support to employees of our client, a global tech leader. Your responsibilities will include providing assistance through phone, email, and chat, troubleshooting hardware and software issues, and managing IT requests using the client’s ITSM system. With a focus on resolving issues at first contact, you’ll leverage internal knowledge databases and work in close collaboration with the client’s 2nd level support and external providers to ensure efficient issue resolution and user satisfaction.

Requirements:

• Proficient or native-level German and advanced English
• Proven experience in 1st or 2nd level IT support, ideally in large company environments
• Strong knowledge of Windows 10, Office 365, MS Teams, and IT troubleshooting
• Familiarity with ITSM systems (ServiceNow preferred) and ITIL V4 processes
• High attention to detail, analytical skills, and a customer-first approach
• Willingness to learn, grow, and work collaboratively in a global team

What We Offer:

• Competitive salary and performance-based incentives
• Full training on company systems and the project you’ll support
• Career development programs, including specialized courses and language classes
• Supportive, creative team culture with a positive atmosphere in central Barcelona
• Permanent contract, with a Monday to Friday schedule (11 AM - 7 PM, 39 hours/week)
• Comprehensive benefits, including relocation assistance and career growth opportunities

Be part of a diverse, dynamic team, helping drive excellence in customer support while developing your career in the heart of Barcelona!