B2B Travel Agent with Italian
In collaboration with a leading travel management and corporate expense company, we are looking to onboard an Italian-speaking B2B Travel Agent to join their team in the UK. This is an exciting opportunity for travel enthusiasts to provide world-class, personalized support to corporate travelers while working remotely. If you're passionate about delivering exceptional customer service in the travel industry, this could be your next big move!
Location: Remote, United Kingdom
Employment type: Full-time
Remuneration: Base salary
Key Responsibilities:
- Assist Travelers: Provide best-in-class, personalized support to travelers, helping them with everything from platform queries to urgent, last-minute travel emergencies.
- Problem-Solving: Solve travel and tech-related issues, offering quick and efficient solutions to meet clients’ needs.
- Stay Informed: Keep up to date with the latest travel industry trends and company platform developments to deliver top-tier service.
- Global Collaboration: Build strong relationships with global teams to ensure seamless service delivery.
- Product Feedback: Work closely with the product and engineering teams, providing feedback to improve the travel management platform.
- Exceed KPIs: Continuously meet and exceed performance targets to support the company’s success.
Requirements:
- Language Proficiency: Native/fluent in Italian (verbal and written) and fluent in English (C1 level or higher).
- Experience: Previous experience in customer service roles, ideally within travel or hotel segments.
- GDS Systems Knowledge: Strong experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is essential.
- Communication Skills: A skilled communicator who excels at creating personalized interactions with clients.
- Team Player: Enjoys collaborating, giving and receiving feedback, and lifting others up to succeed.
- Tech-Savvy: Confident in using tools like Gmail, Zendesk, Slack, and Salesforce, along with in-house customer service platforms.
- Flexibility: Willing to work non-traditional shifts, including early mornings, late evenings, and weekends.
- Eligibility: Must already have resettlement or legal status to live and work in the UK.
Benefits:
- Competitive Package: Excellent remuneration based on experience, skills, and performance.
- Dynamic Team: Be part of a creative, multilingual, and friendly team with a positive working environment.
- Career Development: Access to guidance and tools to help you grow professionally and reach your full potential.
- Comprehensive Health Benefits: Generous medical, dental, and vision plans with premiums covered.
- Paid Leave: Parental and bereavement leave to support your work-life balance.
- Commuter Benefits: Subsidized travel costs.
- Mental Health Support: Access to mental health resources and support.
- Connectivity Stipends: Stay connected with stipends to support your remote work setup.
- And Many More: Additional perks to enhance your experience.
If you're passionate about the travel industry and enjoy providing top-tier customer support, apply now to join a team that values creativity, collaboration, and excellence!
- Department
- Information & Technology
- Role
- Customer Service
- Locations
- London
- Remote status
- Fully Remote
- Employment type
- Full-time
- Employment level
- Professionals
About Wibit Consulting & Services (WibitCS)
Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter
In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients!
B2B Travel Agent with Italian
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