Customer Service Representative with Dutch
In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative remotely in Slovakia or hybrid in Bratislava. The employee would join a team that supports customers of a market leader in design and technology of household appliances.
Location: Fully remote/work from home in Slovakia or hybrid in Bratislava
Employment type: Full-time, permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
- As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
- In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
- You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
- You’ll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.
REQUIREMENTS:
- Have a fluent level of written & spoken Dutch (C1)
- Have a good level of English to communicate with our international team.
- Be eligible to work in Slovakia and resident in the Slovakian territory.
- Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
- Have good computer skills and experience with MS Office.
- Solution-oriented to provide the correct and best outcome for the customer.
- Well-organised and able to prioritise the workload with the ability to work under pressure.
OFFER:
- Working hours: Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Hybrid model within 50 km of the office and work from home if further away
- 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
- 5,85€/day meal voucher (117€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Multisport Card
- Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
- Department
- Information & Technology
- Role
- Customer Service
- Locations
- Bratislava, Košice, Banská Bystrica, Nitra, Prešov, Trenčín, Trnava
- Remote status
- Hybrid
- Employment type
- Full-time
- Employment level
- Support Workers
About Wibit Consulting & Services (WibitCS)
Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter
In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients!
Customer Service Representative with Dutch
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