We are collaborating with a leading Outsourcing/BPO consultancy looking to onboard a Chat Customer Support Agent in Riga, Latvia. If you have strong German and English skills and enjoy providing customer support via chat and email, this is a great opportunity to join a dynamic and modern work environment.

📍 Location: Riga, Latvia
🕒 Employment type: Full-time or Part-time (minimum 20 hours/week)
💻 Work model: On-site

Duties and Responsibilities

🔹 No phone-related duties – handle only chat and email support
🔹 Assist customers of a payment platform by responding to inquiries and resolving issues
🔹 Record case resolutions in the contact center tool based on client communication
🔹 Ensure that cases are resolved within the defined case life cycle
🔹 Escalate priority issues when necessary
🔹 Work independently while contributing to a collaborative team
🔹 Deliver an exemplary customer experience
🔹 Meet quality standards, including response time and resolution rate
🔹 Attend training sessions to stay updated on processes and best practices

Requirements

✅ B2 level German (Upper-Intermediate) and B1+ level English (Fluent)
✅ Previous customer service experience is a plus
✅ Willing to relocate to Riga or already residing there
✅ EU citizenship or valid work permit for Latvia
✅ Computer literacy and minimum typing speed of 50 wpm with 90% accuracy
✅ Optimistic, friendly, and service-oriented mindset
✅ Ability to work shifts, including weekends and late hours
✅ Clean background check (no criminal record)

Offer

🌟 Paid training and professional development sessions
🌟 Shifts between 07:30 AM - 12:30 AM (Monday – Sunday)
🌟 Hybrid work option (after 3 months, performance-dependent)
🌟 Relocation support for candidates moving to Riga
🌟 A dynamic and diverse work environment
🌟 Career growth opportunities within the company
🌟 Team-building activities

Employee Benefits

💠 Premium medical insurance (including dental, vision, mental health support)
💠 Annual leave – 4 calendar weeks of paid vacation
💠 Development opportunities with free access to 5000+ courses
💠 Hybrid work model after meeting performance standards
💠 Work from home for late shifts ending beyond 9 PM

👉 Apply now and become part of an exciting international team!

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