🚀 Join a leading multinational tech company and provide top-tier support to premium members of a global streaming platform! We’re looking for a German-speaking Customer Support Agent to help users resolve issues, provide expert assistance, and ensure a seamless customer experience.

📍 Location: Lisbon (Santos), Portugal
💼 Employment Type: Full-time
💰 Salary: Competitive + benefits

🔹 Key Responsibilities:

✔ Assist customers via phone, email, and chat, ensuring excellent service.
✔ Troubleshoot and resolve technical issues efficiently.
✔ Provide clear solutions to customer complaints within the required timeframe.
✔ Collaborate with internal teams to escalate complex cases when needed.
✔ Keep records of interactions and document troubleshooting steps.
✔ Stay updated on platform features to provide accurate support.

🔹 What We’re Looking For:

✔ Fluent German (C2) & English (B2+).
✔ Strong verbal & written communication skills.
✔ Ability to simplify technical language for non-technical users.
✔ Resilient and adaptable personality, able to stay calm under pressure.
✔ Strong problem-solving skills and attention to detail.
✔ A team player with the ability to work independently.

💎 What’s in It for You?

✨ Attractive salary & performance bonuses.
✨ Private health insurance for peace of mind.
✨ Meal & transportation allowances.
✨ Relocation support & accommodation assistance.
✨ Monday to Friday schedule (09 AM - 06 PM, weekly rotation).
✨ Be part of a dynamic & friendly team in a creative, fast-paced environment.
✨ Career growth opportunities with training & skill development programs.

💡 Ready to support a world-class streaming platform? Apply today and be part of a global tech leader!

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