# Customer Service Representative (Dutch)

**Company:** Wibit Consulting & Services (WibitCS)
**Department:** Information & Technology
**Role:** Customer Service
**Location:** Lisbon
**Employment type:** Full-time
**Employment level:** Professionals

### 📞 Customer Service Representative (Dutch) 🇳🇱

🌍 Now partnering with a leading Outsourcing/BPO consultancy!

📍 Lisbon, Portugal | 🏢 On-site | ⏰ Full-time | 💰 Base salary

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Are you a Dutch-speaking customer service pro who loves helping people? ✈️ We're looking for a **Customer Service Representative** to join a global travel & tourism brand, delivering clear, accurate support across multiple channels! ✨

#### 📋 Duties & Responsibilities

👉 Handle customer interactions across phone, email, live chat & social media 💬  
👉 Provide clear, accurate information following company policies & procedures  
👉 Assist with general questions, product/service info, and basic technical support  
👉 Respond to incoming requests and accurately document case details  
👉 Escalate complex or unresolved issues to appropriate internal teams  
👉 Collaborate with colleagues and technical teams to resolve concerns & close cases  
👉 Manage a personal queue of service tickets, prioritize tasks, follow supervisor guidance 🎫  
👉 Offer feedback to improve service processes and support team knowledge sharing

#### ✅ Requirements

🔹 Native/fluent Dutch (C2), verbal & written; fluent English (B2 minimum)  
🔹 Previous experience in customer service  
🔹 Strong verbal & written communication across phone, email, chat, social media  
🔹 Basic understanding of customer service principles & standard procedures  
🔹 Ability to handle technical inquiries and troubleshoot with guidance  
🔹 Ability to quickly learn new software and technologies 💻  
🔹 Effective problem-solving skills, collaborative team player  
🔹 Organized, detail-oriented, able to manage multiple tasks  
🔹 Willingness to learn and adapt in a fast-paced, evolving environment

#### 🎁 Offer

✈️ Opportunity to work with a leading global travel & tourism brand  
💰 Competitive salary with performance-based incentives  
📈 Professional growth opportunities within the BPO industry  
🤝 Collaborative and supportive work environment  
🎫 Access to exclusive travel perks and discounts  
✨ And many more!

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📩 **Ready to bring your Dutch language skills to the travel industry? Apply now!**

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[Apply for this position](https://jobs.wibitcs.com/jobs/8145909-customer-service-representative-dutch/applications/new)